Please read this entire page carefully and then contact us with questions: christel@crystabellefineminerals.com
Shipping Policy
We are a small, family owned and operated business. We take on average a few days, and up to 2 weeks to process orders, and shipping typically takes 5-8 days in the United States.
PLEASE NOTE that although we are processing orders as quickly as possible, shipping providers are still struggling due to staff shortages and increased shipping volumes. There may be unavoidable delays due to shipping providers. We apologize in advance and thank you for your continued support.
We do our best to ship orders within 2-4 business days of being placed, but we are closed on Saturdays, Sundays, and holidays. We will send tracking information once your package ships, and please be sure to keep a copy of this confirmation for your records.
All shipments are made to the address you list upon checkout. Our shop is not liable for incorrect addresses entered upon purchase.
Thank you so much for your continued support!
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it. It must also be shipped in the original packaging or in comparable packaging to how it was delivered to you. This is especially important because fine minerals must be wrapped in a significant amount of bubble wrap in order to ensure safe arrival. If we receive a returned item that is broken, we can not guarantee a full refund/exchange UNLESS the item was received from us broken. (See Below for more details)
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- If you receive an item from us that has been damaged upon our delivery of the item, please take a photo and contact us ASAP. If you wait to contact us after 30 days from delivery we cannot guarantee a full refund or exchange.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at christel@crystabellefineminerals.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at christel@christabellefineminerals.com
Shipping returns
To return your product, you should mail your product to:
314 N. Main St. Cloverdale, CA 95425
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at christel@crystabellefineminerals.com for questions related to refunds and returns.